Enterprise Social Media

The Rise of the Customer Service Rep

Posted on 30. Mar, 2009 by Kelly Feller.

One of my jobs in a past life was to help set up a customer relations department at a giant organic salad company (yeah…that one). At the time the job was rather unglamorous; I set up processes and fielded phone calls from both ranting and raving customers wanting to know answers to questions like “are [...]

Continue Reading