Enterprise Social Media

One month on, Cadence user community gaining momentum

Posted on 13. Aug, 2008 by Tom Diederich.

It’s been nearly a month since the launch of the Cadence user community. Summers are generally slower in terms of traffic for many online communities, as folks tend to take vacations, so I was somewhat concerned about getting the necessary momentum to ensure success.
At the Online Community Unconference in June, one of the tracks was [...]

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The Evolving Role of a Community Manager (Part 2)

Posted on 10. Jun, 2008 by Tom Diederich.

I mentioned in Part 1 that community managers require a broad range of experience and wear a lot of hats in the course of their jobs. To me this is what makes the job so interesting. We must draw upon everything we’ve ever leaned both personally and professionally — and we’re always learning things that [...]

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The Evolving Role of a Community Manager (Part 1)

Posted on 23. May, 2008 by Tom Diederich.

Community managers like hats. And that’s a good thing – because they wear several.
It’s hard to list everything a community manager does because that list varies from company to company and Web site to Web site. It’s also a moving target.
I recently spoke with a friend of mine at the Patricia Seybold Group, Matthew [...]

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